Are you an authorized vendor of your listed designers?
Yes, we are an authorized retailer of all the designers and manufacturers listed on our website.
Why are your prices so low and can I get extra discounts?
As the fixed cost of an e-commerce business is lower than that of a brick and mortar store, we are able to pass that savings to our customers. We offer our customers with the best discount possible if allowed by designers. Therefore, unless it is posted as a Special Discount on our site, no further discounts are available.
Do you match competitors’ prices?
At Tie the Knot Bride, we offer our customers with the best discount possible every day. However, if you found an item for a lower price elsewhere, please contact Customer Service and if allowed by the designer, we will try our best to match that price.
What are your product guarantees?
We guarantee that our gowns are authentic, free of defect and the exact color and size you ordered. In the rare event of a problem, contact Customer Service during business hours and inform us of the problem. The designers we carry will stand by their products and will work with us to remedy the situation for your complete satisfaction.
What are your terms and conditions?
All sales are final and we are unable to cancel any orders once placed. Due to the special nature of our products, we can not exchange or refund under any circumstances. Also note, once an order has been placed, our manufacturers are unable to make changes or cancel any orders. Therefore, please be sure your specifications (color, style, size, quantity, delivery, etc.) are correct before placing your order. Please note that once the items are shipped, we do not take any responsibility for any negligence by the shipping carrier.
How can I order?
We offer our customers with three convenient ways of ordering. You can order online, by fax, or by US mail. Online ordering is the best method as it is accurate, secure and fast. However, in the rare case you had to order by fax or by US mail, you can print out our online Order Form, fill out ALL appropriate information, including size, style, color and a full payment and fax or mail your Order Forms to us directly. Any incomplete order will be put on hold until we receive the missing information. If you have questions about filling out a form, please contact one of our customer service representatives during our business hours so we may assist you further.
Can an order be placed over the phone?
We do not accept phone orders. This way all information is in writing to avoid any mistakes.
Do Bridesmaids order their dresses separately or together and what happens to the dye lot variation?
Due to dye lot variation, we strongly suggest all Bridesmaids’ dresses be placed together. The designers do not guarantee dye lot variation on dresses not cut from the same bolt of fabric as well as on multiple dress styles. If your brides maids are from different areas and will be placing their orders separately, they could make a note on the order indicating the Bride's name and the total number of dresses in her bridal party. This way, we will be sure to collect and order those dresses together.
How can I pay?
A full payment is due at the time of placing an order. For a faster and more secure transaction, you can pay by Visa, Master Card, or Pay-pal while placing your order online. TTKB also accepts Electronic Checks, which are an option by which you can pay online without having to mail in a physical check. TTKB will then debit the amount from your bank account. It must be an ACH-enabled account so that it can be debited electronically.
For your convenience we also accept personal checks and money orders with mail in orders only. Please make out personal checks or money orders to “Tie the Knot Bride”.
Do you charge sales tax?
We do not charge sales tax on any orders.
How do I choose my size?
At Tie the Knot Bride, we offer you ‘My Size Advisor’, which is a link that gives you complete instructions on how to measure yourself properly as well as size charts for each designer for your reference. After you have obtained accurate measurements, refer to the appropriate size chart to choose your size. Please note that these sizes usually are different from regular sizes and may vary between designers. The measurements taken are only to determine your closest size, and the garment will not be custom-made to your measurements. Please keep in mind that we do not take responsibility for measurements or the selection of sizes. The customer is fully responsible for the size ordered. Also note that extra charges apply to sizes 18 or above as well as to Extra Length. Once a size has been chosen, the customer will not be able to change it as manufacturers will be unable to accommodate any changes after the order has been placed.
What is Special Order versus In-Stock Order?
Special Order items are produced according to each order that we receive from our clients and are subsequently submitted to the designer for production. These items are made specifically for each order, and neither us, nor the designer stocks them in inventory. Normal average delivery takes 10-16weeks from the manufacturer to our location, and 7-10 business days from us to you.
In-Stock order items are available in our ‘Quick-Delivery’ section, and are available on a first-come, first-serve basis from our inventory and are ready to be shipped as ready, up to 6weeks.
Is it possible to try on or see these gowns before I order?
It is highly recommended to at least view these gowns prior to ordering as all sales are final and there are no cancellations.
What if I don’t see the designer I am interested in?
We try as hard as possible to keep our web site current. Usually, the designers listed on our web site are the ones we carry. However, we constantly add new lines and while a new designer is being added, you won’t be able to see their products in our catalog. Therefore, we highly recommend that if you are interested in a particular designer or style and do not see it on our site, to please contact a Customer Service Representative for better assistance.
Is it possible to order fabric?
Yes, you can order fabric from most designers at additional cost. Fabric is sold by the yard, and the minimum amount to order is 1yard. Please note that fabric orders are not cut with the dress orders. Therefore, there may be a dye lot variation as they may be cut from a different bolt of fabric. For all fabric orders, please contact your Customer Service Rep. for pricing and ordering. Fabric orders usually take 3-8 weeks for delivery.
Is it possible to see or get swatches?
Each manufacturer provides its retailers with swatch cards which help customers determine their color selection, but this service is provided for in-store use only. Therefore, we do not have swatches available to send out to our customers. We recommend locating a retailer in your area who carries the line, and physically viewing these swatches, as computer screens may not show the actual color properly. Please note that there may be a dye lot variation from the swatches you view, and that of your actual dress.
Is it possible to order directly from the manufacturer?
Unfortunately, manufacturers only accept orders from authorized retailers. Therefore, it is not possible to order directly from them.
How long is the delivery time for an order?
On most Special Orders, the normal average delivery time is approximately 10-16 weeks from the manufacturer to our location, and 7-10 business days from our location to you. However, delivery times may vary depending on the manufacturers’ schedule and all ship dates are tentative and subject to change. Quick-Delivery orders normally take 4-6 weeks, as they are from our in-stock, first-come, first-serve section.
What is considered a Rush order?
Rush order service is offered by most designers for orders that have been placed in a shorter time frame than their regular production time. Rush order service usually takes an average of 6-8 weeks, at additional cost, and is not offered by all companies. When in doubt, please contact a Customer Service Representative for prices and availability.
When is the best time to place my order?
As normal average delivery on Special Orders takes 10-16 weeks from the designer to our location, it is best to order as far in advance as possible. This allows manufacturers enough time for production and shipping as well as giving you enough time for alterations if needed. Also, please keep in mind that designers constantly discontinue styles, fabrics, and or colors without prior notice.
What is an approximate ship date?
Since manufacturers do not guarantee their ship dates, as production time varies, they give us an approximate ship date of your Special Order. These ship dates are tentative and subject to change. Once we receive a date, we notify you by email to that effect. If and when there is a change in these dates, our staff will notify you by email to keep you updated on the status of your order.
Can I expedite the shipping service of my order?
At the time of placing an order, you may choose to expedite (upgrade) the shipping service of your order from our location to you. The cost varies and is determined by zip code/postal code and will display at the time of checkout.
How can I track my order?
In order to keep you updated, when you place an order with us, you will receive an email to notify you of the receipt of your order. You will then receive a second email to confirm that your order has been placed with an approximate ship date from the designers’ warehouse to our location. We will finally send you a last email to notify you of a shipment with a tracking number of your order from our location. Please note that it is the customer’s responsibility to inform us of any address changes after an order has been placed with us.
What are your shipping rates?
Free shipping for all orders over $400 if shipped in one box to one address in the Continental United States. For all other USA locations, we will charge the shipping cost to your credit card based on your zip code after the order is placed.
For individual bridesmaid gowns, a shipping and handling fee will be displayed during the online ordering process based on your zip code. Due to our highly discounted prices, we are unable to absorb this fee. Bridesmaid orders may have separate shipping addresses, but each box will be charged a shipping and handling fee. This shipping and handling fee applies to all orders below $400.
Do you ship to multiple addresses?
Yes, we do ship to multiple addresses. A shipping and handling fee will be displayed during the online ordering process based on your zip code. Due to our highly discounted prices, we are unable to absorb this fee. Bridesmaid orders may have separate shipping addresses, but each box will be charged a shipping and handling fee. This shipping and handling fee also applies to all orders below $400.
Do you ship outside the US?
At Tie Te Knot Bride, we offer World-wide shipping. For all orders shipped outside of the continental US there are shipping charges which may vary depending on your postal code and will be displayed at the time of checkout. Please note that we only charge for shipment of your merchandise and are not responsible for any customs or duty charges a country may impose on the receiver.
What is your return or cancellation policy?
All sales are final and we are unable to cancel any orders once placed. Due to the special nature of our products, we can not exchange or refund under any circumstances. Please note, once an order has been placed, our manufacturers are unable to make changes or cancel any orders. Therefore, please be sure your specifications (color, style, size, quantity, delivery, etc.) are correct before placing your order.
Do you offer alterations?
As we are an online based business, we are unable to provide alterations. We recommend contacting a professional seamstress or tailor in your area who is experienced in Bridal and Formal garments.
How do I get a picture of the gown?
The pictures posted on our website are made available to us by the designers. These pictures can be electronically copied and stored on your computer for your convenience.
How can Customer Service be contacted?
Customer Service can be contacted 7 days a week.
Live: Toll Free 888-252-1666
Monday - Thursday 10:00 am to 9:00 pm (EST)
Friday - Saturday 10:00 am to 5:00 pm (EST)
Fax (24/7): 302-478-0319
E-Mail (24/7): CustomerService@tietheknotbride.com
What do I do in case there is something wrong with my dress?
We guarantee that our gowns are authentic, free of defect and the exact color and size you ordered. In the rare event of a problem, contact Customer Service during business hours and inform us of the problem. The designers we carry will stand by their products and will work with us to remedy the situation for your complete satisfaction.